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Thank you for your feedback, dear Deborah. 😔

We're very sorry to hear that the Toilet Brush Sensu broke and couldn't stand properly due to the base being too small for the weight of the product. This is clearly a design flaw on our part and completely unacceptable - a toilet brush should be stable and durable for everyday use.

We understand your frustration completely - when a product breaks due to poor design, it's incredibly disappointing. Your feedback helps us recognize that we need to improve the base design to better support the weight and ensure proper stability.

We take full responsibility for this product failure. Please contact our customer service team - we can help you immediately with a replacement or full refund. Your experience is valuable in helping us improve the design for future products.

","Cannot stand, base is too small and product too heavy",[5431],{"_5351":5432,"_5353":5433,"_5355":5434,"_4607":5435,"_5358":5436,"_5360":5437,"_5362":5438,"_4707":73},"https://media-dynamic.okendo.io/images/c51f7b65-fcc9-486f-b563-ae634abbdd20/cf0c8ac4-109e-443b-9eeb-5dd5bd8ef988.jpg?d=3200x3200","https://media-dynamic.okendo.io/images/c51f7b65-fcc9-486f-b563-ae634abbdd20/cf0c8ac4-109e-443b-9eeb-5dd5bd8ef988.jpg?d=1600x1600","https://media-dynamic.okendo.io/images/c51f7b65-fcc9-486f-b563-ae634abbdd20/cf0c8ac4-109e-443b-9eeb-5dd5bd8ef988.jpg?d=120x120&crop=center","Modern beige toilet brush set with holder and dustpan on bathroom floor","c51f7b65-fcc9-486f-b563-ae634abbdd20/cf0c8ac4-109e-443b-9eeb-5dd5bd8ef988","https://media-dynamic.okendo.io/images/c51f7b65-fcc9-486f-b563-ae634abbdd20/cf0c8ac4-109e-443b-9eeb-5dd5bd8ef988.jpg?d=540x720","cf0c8ac4-109e-443b-9eeb-5dd5bd8ef988","toilet-brush-sensu-en-25zon99525","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ25ZON99525-500684_08444c1246c353e4731ea44cf2189879_dtl_1_x280.jpg?v=1771494308","Toilet Brush Sensu","//store.westwing.com/products/toilet-brush-sensu-en-25zon99525","Ø 12 x H 41 cm",{"_5335":5445,"_5337":5446,"_71":42},"

Bedankt voor uw feedback, beste Deborah.

😔

Het spijt \n ons zeer te horen dat de toiletborstel Sensu kapot is gegaan en niet goed kon staan omdat de basis te klein was voor het gewicht van het product. Dit is duidelijk een ontwerpfout van onze kant en volstrekt onaanvaardbaar. Een toiletborstel moet stabiel en duurzaam zijn voor dagelijks gebruik.

We begrijpen uw frustratie volledig. Als een product kapot gaat vanwege een slecht ontwerp, is dat ongelooflijk teleurstellend. Uw feedback helpt ons te beseffen dat we het basisontwerp moeten verbeteren om het gewicht beter te kunnen dragen en een goede stabiliteit te garanderen.

Wij nemen de volledige verantwoordelijkheid voor dit defect aan het product. Neem alstublieft contact op met onze klantenservice. We kunnen u onmiddellijk helpen met een vervanging of een volledige terugbetaling. Uw ervaring is waardevol om ons te helpen het ontwerp voor toekomstige producten te verbeteren.

","2026-04-09T07:58:42.308Z",{"_5378":5448,"_5380":572},"Deborah M.","Kan niet staan, de basis is te klein en het product is te zwaar","51505548919120",{"_5327":5328,"_5329":5452,"_5331":5453,"_5333":5454,"_5335":5455,"_5337":5456,"_5339":5456,"_5340":5285,"_5341":572,"_5342":5343,"_5344":5457,"_5364":5460,"_5366":5461,"_5368":5462,"_5370":5463,"_5372":5464,"_5374":5375,"_5376":5465,"_5381":25,"_5382":5383,"_71":5467,"_5385":5285,"_5386":5468},"36df8ffd-0dea-4de5-a606-2ff33e43e43d","c51f7b65-fcc9-486f-b563-ae634abbdd20:shopify-10111748866384","shopify-10111748866384","Geweldig product","2026-03-25T15:26:05.976Z",{"_5335":5458,"_5342":5347,"_71":5459},"Tolles Produkt","Top","storage-jar-sensu-en-25zon11373","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ25ZON11373-718631_7d68a52b6c3dea5e51bf339ce1c22f72_dtl_1_x280.jpg?v=1787777443","Storage Jar Sensu","//store.westwing.com/products/storage-jar-sensu-en-25zon11373","Ø 10 x H 8 cm",{"_5378":5466,"_5380":572},"Cornelia L.","Bovenkant","51505371545936",{"_5327":5328,"_5329":5470,"_5331":5419,"_5333":5420,"_5335":5471,"_5337":5472,"_5339":5472,"_5340":5285,"_5341":572,"_5342":5343,"_5344":5473,"_5364":5439,"_5366":5440,"_5368":5441,"_5370":5442,"_5372":5443,"_5374":5375,"_5376":5475,"_5381":25,"_5382":5383,"_71":5477,"_5385":5285,"_5386":5450},"34444b5c-8485-474e-9f7e-71358fd33552","Uitstekende kwaliteit, goed te gebruiken. Ik raad het aan.","2026-03-17T17:32:22.919Z",{"_5335":5474,"_5342":5081,"_71":5441},"Kiválő minőség, jól használható. Ajánlom.",{"_5378":5476,"_5380":572},"LEVENTE G.","Toiletborstel Sensu",{"_5327":5328,"_5329":5479,"_5331":5480,"_5333":5481,"_5335":5482,"_5337":5483,"_5339":5483,"_5340":5285,"_5341":572,"_5342":5343,"_5344":5484,"_5364":4870,"_5366":5489,"_5368":5490,"_5370":5491,"_5372":4758,"_5374":5236,"_5426":5492,"_5376":5495,"_5381":25,"_5382":5383,"_71":5497,"_5385":5285,"_5386":5498},"272b0299-c59d-4b9b-ac6c-6d5dc0e9d879","c51f7b65-fcc9-486f-b563-ae634abbdd20:shopify-10111764169040","shopify-10111764169040","Het product voldoet aan de verwachtingen op het gebied van ontwerp en materiaal. De dispenser is echter kwetsbaar en functioneel zwak. ","2026-03-16T18:09:42.412Z",{"_5335":5485,"_5342":5102,"_5426":5486,"_71":5488},"O produto corresponde em design e material às expectativas. Contudo, o doseador apresenta-se frágil e funcionalmente fraco. ",{"_5335":5487},"

Obrigado pelo seu feedback, Alfredo.

Ficamos muito contentes que o design e material do Soap Dispenser Sensu correspondem às suas expectativas! 😊

Ao mesmo tempo, lamentamos muito que o doseador se apresente frágil e funcionalmente fraco. 😔 Isso definitivamente não deveria acontecer e compreendemos que isso seja frustrante, especialmente quando o produto agrada visualmente mas não atende às expectativas funcionais.

Levamos o seu feedback muito a sério e vamos transmitir estas observações à equipa responsável para avaliar a qualidade e funcionalidade do mecanismo doseador. Comentários como o seu são muito valiosos para melhorarmos os nossos produtos.

Muito obrigado por partilhar a sua experiência connosco – isso ajuda tanto a nós como a outros clientes.

","Avaliação do Cliente","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ25ZON46313-634242_0741e27eda2936b75333639b80a7350e_dtl_1_x280.jpg?v=1787777465","Soap Dispenser Sensu","//store.westwing.com/products/soap-dispenser-sensu-en-25zon46313",{"_5335":5493,"_5337":5494,"_71":42},"

Bedankt voor uw feedback, Alfredo.

We waren erg blij dat het ontwerp en materiaal van de Sensu-zeepdispenser aan uw verwachtingen voldeden!

😊\n

Tegelijkertijd vinden we het erg jammer dat de dispenser kwetsbaar en functioneel zwak is. 😔 Dit mag zeker niet gebeuren en we begrijpen dat dit frustrerend is, vooral als het product visueel aantrekkelijk is, maar niet voldoet aan de functionele verwachtingen.

We nemen uw feedback zeer serieus en zullen deze observaties doorgeven aan het verantwoordelijke team om de kwaliteit en functionaliteit van het doseringsmechanisme te evalueren. Feedback zoals die van u is erg waardevol voor ons om onze producten te verbeteren

.\n

Hartelijk dank dat u uw ervaring met ons hebt gedeeld. Het helpt zowel ons als andere klanten.

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SensuZeepdispenser